FAQs

How can therapy help me?

  • Therapy can be good for anyone who is looking for help. Therapists are trained to provide support, coping and problem-solving skills, and to help you attain a better understanding of yourself. Therapists adopt theories and methods to their counseling style that have been tested and proven. Not all counselors work using the same theories and methods. Check out our therapist’s profiles to see what they provide.

How does it work? What do I have to do in sessions?

  • Each therapy session is unique to the client because everyone who comes to counseling is different and has different issues. Our counselors tailor their approach to your specific needs. Our sessions are 50 minutes long. In your first visit, we will ask a lot of questions to understand your situation. From there, you and your counselor will come up with a plan for therapy that suites your needs.

How long does therapy take?

  • We want to make you feel better quickly, so our hope is that we can work through what you’ve got going on and send you on your way. Our goal is to work ourselves out of a job. We want you to get better. That being said, everyone is different and, therefore, has different problems/issues/difficulties they’re coming in for. Some of those things can be from early childhood or can be so traumatic that it may take several sessions to work through. For some, therapy may only last 4-10 sessions. When you come in for therapy, your therapist will work with you on developing a plan for action and set a goal date for you to complete therapy.
  • We understand that once our clients are “better”, life continues to take place and things happen. We want to always have an open-door policy where you can schedule with your therapist at any time throughout the year, even for a check-up.

What can I expect from therapy?

  • When you go in for therapy, you will work with one of our clinicians who has been trained in clinical techniques to help people with their problems. Sometimes a session may be one of conversation, other times the therapist may assign you homework and give you tasks to complete during session or during the week. Through therapy, you will learn tools and techniques to help you think better and become the best version of you.

How can I get the most of out of therapy?

  • Take it seriously. You will get as much out of therapy as you put in. If your therapist gives you tasks to complete during the week, complete them.
  • Make notes of your progress and come in to your session with updates and questions. Our therapists are always ready to help.
  • Being honest and vulnerable in session is the best policy. To bring about true healing at the core, one must be able to open up about those hard places. Your therapist can only help you based on what you tell them. If there is more that you are not telling, you will not be able to get help in those areas. That’s why true healing only comes by being honest. This is a hard one for people, and for good reason. We normally don’t like to share the hard or shameful things about ourselves with people. Remember, this is what our therapists are there for. We have heard it all! There is nothing you can say that will make us not like you or not want to help you.

If we’re having problems in our relationship, should we be in individual counseling or come together?

  • Is the relationship abusive? If so, we recommend coming separately for a time until the abuse subsides. We will give you separate counselors to start with. Then, when the abuse is gone, we will either have both of your therapists come together for a dual session or have you see a third counselor to act as your couples counselor.
  • Is the relationship rocky, but not abusive? Come to therapy together.

When and how do I pay for sessions?

  • You will pay for each session directly after your session. Your therapist will take your payment. If you would like to pay by card, we have your card on file because of our 24-hour cancelation/no show policy. If paying with cash, you will get a $5 discount.
  • For children and adolescents, we will charge the card on file unless otherwise discussed by parents/guardians.

Will my insurance cover my session?

  • We are considered an out of network provider which means that we will take your payment upfront. Most insurance companies will reimburse for out of network benefits. We suggest talking with your insurance provider to see what out of network benefits they cover. To get reimbursed by your insurance company, we will give you a receipt called a superbill. You will send that into your insurance company and they will reimburse for partial or full cost.
  • Note: If your insurance does not cover out of network benefits, our Masters Level Interns work at a price that is what you would typically pay for a co-pay.
  • Couples Counseling: Most insurance providers do not cover couples counseling.

What are the benefits of paying with cash or credit card for my session(s)?

  • With credit/debit/HSA cards, we will have one of your cards on file and can easily charge after your session.
  • With cash, you get $5 off of your session.

What hours are you open?

  • Our business hours are 9-5pm, Monday-Friday. However, you may schedule sessions with your therapist at any time outside of those hours.

What is the cancelation policy?

  • There is a 24-hour cancelation/no show policy. We keep a credit card on file and are required to charge the full amount of a session in the case you forget to cancel an appointment 24 hours in advance or fail to show up to your appointment. If you need to cancel an appointment, call in 24-hours in advance. If it is outside of business hours when you call to cancel, feel free to leave a message and we will cancel your appointment accordingly.

How do I know you will keep my information private?

  • We are bound by a code of ethics and the law to keep all information confidential unless released by written consent of all parties involved. Limits to confidentiality include threats of suicide, suspected child abuse, dependent adult or elder abuse, harm to others and/or self, and reporting to your insurance company should you choose to be reimbursed for services received.

What is the difference between a psychotherapist, a psychiatrist, and a psychologist?

  • Psychotherapists (aka: counselors & therapists) are clinically trained to diagnose and help clients with mental health issues. A psychiatrist is a medical doctor who specializes in treatment of the mentally ill, usually with medication. A psychologist specializes in testing and research of human behavior.

How long does marriage counseling take?

  • Every person is different. Every couple is different. Some couples have deeper hurts or issues they are trying to work through than other couples. Marriage counseling can take anywhere between 6 and 20 sessions. In your first session with your therapist, you will discuss the goals for therapy and the timeline for which it should take place. Every couple and situation is different which is why we encourage our clients to work with their therapists on creating a plan together.

What is financial coaching?

  • In financial coaching, you will sit down with a coach for 1-3 sessions, breakdown your finances to the penny, and make a plan for the future. Our coaches are trained to help you see the big picture and to teach you about getting out of debt and how to save for retirement. Our coaches desire to educate you, and give you the tools to make sound financial decisions.

Why should I do Financial Coaching?

  • Everyone needs to be on a plan. Sometimes getting on a plan is hard to implement on your own. Financial coaching helps you to create realistic short-term and long-term plans. It also holds you accountable and provides encouragement as you work through your plan.

Why financial coaching at a counseling agency?

  • Did you know that the #1 reason for divorce in America today is money fights and money problems? As a counseling agency, we have to tackle the problem to help our clients mend their relationships. Finances are not as much about numbers as they are about behaviors. Our financial coaching is different from other financial counseling services in the sense that our coaches help you tackle the behaviors/emotions and find the root cause of the overspending. Our coaches help couples get on the same page with their finances to where they are able to work as a team. This alleviates stress, gives couples freedom, and helps them work towards goals which unites instead of divides.

Is Financial Coaching Debt Settlement or Credit Counseling?

  • No. New Heights Counseling does not provide debt settlement or credit counseling services. We provide the education needed to successfully manage finances and hold our clients accountable. We will teach you how to use every available option to reduce debt and give you the fundamentals needed to take control of your finances and remain out of debt in the future.

Financial Coach, Financial Planner, Investment Advisor…is there a difference?

  • Coaching is more about establishing goals and financial values. Advice from financial planners and investment advisors tends to be biased towards products they represent and less about educating their clients. Coaching deals more with the behavioral/emotional aspect of what creates debt and how to get rid of it. Our goal is to show you how to create and maintain real change that will benefit your life as a whole.

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